The mission
of Sober Ray Technologies MNC Pvt. Ltd. Global Client Support
is to provide consistent, responsive, high-quality support to
all clients globally for all Sober Ray Technologies MNC Pvt.
Ltd. solutions. To accomplish this mission, Sober Ray
Technologies MNC Pvt. Ltd. offers three support options to meet your
business requirements:
• Standard
Solution Support
• Premium Solution Support
• Signature Solution Support
Solution Support Plans
Standard Solution
Support includes:
• solution
support during regular business hours
• major software product releases, maintenance releases, and
patches
• documentation updates
• membership in the Sober Ray Technologies MNC Pvt. Ltd. Client
Steering Committee and special interest groups
• surveys, newsletters, and other client communication
Premium Solution Support
includes all benefits listed in Standard Solution Support,
plus:
• beeper support
for critical issues, available 7 days per week, 24 hours per
day
• toll-free phone number
• additional support contacts
• regular status reports
• periodic customer service reviews
Signature Solution
Support includes all benefits listed in Standard and Premium
Solution Support, plus:
• 24-hour
support for all types of issues
• free support consulting customized to your needs (i.e.,
on-site, go-live support; on-site upgrade support; setup and
training of internal solution center; etc.)
